JK Facility Solutions Pty Ltd (“JK Facility Solutions”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, request a quote, make a booking or use our cleaning and related services.
We may collect personal information including:
Your name
Phone number
Email address
Property or service address
Details about the cleaning or other service you require
Information you provide through our website forms
Booking and appointment information
Communications between you and JK Facility Solutions
Payment and transaction information
Website usage and technical information, such as device, browser and IP information where collected through website technologies
We only seek to collect information reasonably required to provide and manage our services.
We may collect personal information when you:
Submit a quote or contact form through our website
Call, email or message us
Make a service booking
Communicate with our customer service team
Request or receive a quote or invoice
Interact with our online advertising or website
Provide information directly to our employees or service providers
We may use your personal information to:
Respond to enquiries and quote requests
Schedule and manage cleaning appointments
Provide our services
Contact you regarding your booking
Prepare quotes, invoices and receipts
Process or facilitate payments
Provide customer support
Improve our website and services
Manage advertising and marketing activities
Send service-related communications
Comply with applicable legal and regulatory requirements
Where required by law, we will obtain appropriate consent before using personal information for purposes beyond those for which it was collected.
We do not sell customers’ personal information.
We may disclose information where reasonably necessary to businesses or service providers that assist us with operating our business, such as website hosting, booking and scheduling systems, payment processing, accounting, communications, IT services and advertising platforms.
We may also disclose information where required or authorised by Australian law.
Some technology providers we use may process or store information outside Australia. Where applicable, we take reasonable steps in relation to the handling of personal information by our service providers.
Our website may use cookies and similar technologies to help the website function, understand website traffic, measure advertising performance and improve our services.
Third-party services, including analytics or advertising platforms, may also use cookies or similar technologies according to their own privacy practices.
You can control or disable cookies through your browser settings, although some website functionality may be affected.
We may use Google advertising and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertising.
These technologies may collect information about visits to our website, interactions with advertisements and device or browser information.
Users can manage advertising and cookie preferences through their browser and relevant Google settings.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing an access or correction request.
If you have a concern about how we have handled your personal information, please contact us and provide details of your concern.
We will review your complaint and aim to respond within a reasonable timeframe.
Our website may contain links to external websites or services. JK Facility Solutions is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will be published on our website with an updated revision date.
For questions, access or correction requests, or privacy-related complaints, please contact:
JK Facility Solutions Pty Ltd
Website: jkfacilitysolutions.com.au
Email: info@jkfacilitysolutions.com.au
Service Area: Gold Coast and surrounding areas, Queensland, Australia.
